Howard Cohen currently serves as Executive Director for Industry Exchange at the Society for Information Management (SIM) and as Business Resilience Lead at New York Life. Previously, he was Principal Strategist and Chief Operating Officer at CX Studios, where he led the government practice and developed forward-looking solutions for complex business environments. He also served as a Department of Defense Highly Qualified Expert (HQE) in Customer Experience at the Defense Media Activity (DMA), a DoD field activity reporting to the Assistant Secretary of Defense for Public Affairs, and advised Salesforce, Deep Water Point, Adobe, Zolon, and Xoriant.
After building a successful technology startup, Mr. Cohen joined DMA to create a startup environment for DoD web and digital customer experience, fostering innovation and a growth mindset. Beginning in 2022, he helped accelerate the Department’s next-generation web policy and platform capabilities for customer and digital experience.
Mr. Cohen has also supported SIM’s Rising Leader Forums, helping facilitate leadership development for the next generation of business leaders.
In 2020, amid the COVID-19 pandemic, Mr. Cohen founded IonX to help companies navigate virtual and remote-work transitions. The technology firm grew rapidly after securing four major clients. By 2022, IonX had established major accounts and become an attractive acquisition target. Mr. Cohen sold the company and turned his focus toward public service.
Before 2020, Mr. Cohen held senior technology roles in commercial organizations, including Chubb Insurance and Bristol Myers Squibb. Earlier, he led Booz Allen Hamilton technology teams supporting U.S. Joint Forces Command at Naval Support Station Norfolk. In that role, he directed teams supporting joint-force architecture and technology initiatives.
After leaving the U.S. Navy in 1994, Mr. Cohen pursued a degree in Human Resource Management with a focus on training and development. Building on his experience as a damage controlman, he applied his training background to business and technology. After earning his MBA, he taught part time at several institutions, including Columbia University. He continued advancing his expertise in technology and leadership through certifications in cloud computing, service-oriented architecture, knowledge management, and virtualization.
Mr. Cohen is originally from Co-op City in the Bronx, New York.
Education: MBA and BA, Saint Leo University, Saint Leo, Florida.
Certifications: A+, Network+, Security+, MCP, VCP, SOACP, SOACT, CCT, CCP, CSM, CKP, CKM, and SIM RLF.